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Policies By accessing and using this site, you acknowledge that you have read and agree with the following policies. These policies are subject to change without notice at the Company’s discretion. By accessing and using this site, you also consent that any and all disputes or other legal matters will be handled in the United Kingdom. You are encouraged to read these policies whenever you access and use this site to ensure complete understanding in all areas.

Shipping Policy

When you select your shipping method your order will be sent to you via Royal Mail or Fedex. You may select a specific shipping method for speed of delivery. We reserve the right to upgrade your package to another shipping service, at no extra cost, in order to insure the fastest delivery possible (for instance Royal Mail to Fedex). We also include a slight handling charge for each order to cover expenses incurred; this expense is included in the cost you see at checkout. For this reason fees may be higher than what you might find at the post office or at Fedex. Please keep in mind that once a package leaves our facility we cannot control the shipping time. Shipping times are estimates and make take less or more time depending on factors like weather, holidays, or mishandling. We strongly encourage insuring your package so that if it gets lost or damaged, we can file a claim and replace it. ***NOTICE*** Due to occurrences of CUSTOMER FRAUD and MAIL THEFT, YOU the customer, agree not to hold the company liable for (LOST or MISSING) orders we have shipped that are shown as delivered to the address and/or Post code you provided us in your order. We will assist any customer by providing tracking information to Police officials if you choose to file a report for lost or stolen mail. We apologize in advance for these types of scenarios, however we WILL NOT file insurance claims on delivery confirmed items. If insurance is purchased, insurance claims may be filed ONLY for undelivered or damaged packages. Again, insurance claims WILL NOT be accepted or filed for lost or missing packages that are shown as DELIVERED. Orders are typically processed within 24 hours, please note that we ship Monday through Friday, excluding UK Bank holidays. Backordered items generally ship within 2-10 business days provided they are available from the manufacturer. Fedex Express orders are only shipped Monday through Friday until 1pm each day. Express orders placed after 1 pm Friday or during the weekend, will be shipped on Monday or the first business day if Monday is a Bank Holiday. They are usually guaranteed delivery the next day or 2 days depending on delivery location. Orders placed by 1pm GMT Mon-Fri are shipped the same day, providing the product is in stock. Military Address (BFPO) all orders are sent to BFPO numbers via Royal Mail standard . Depending on product availability and location, orders should arrive at your Military Address within 3-5 business days. Delivery time from the military address to you can vary. Very Important: Your package is only insured to your military address. We are not liable for packages lost by Military Mail. If an insurance claim needs to be filed, it must be filed 75 days after the shipping date, per Royal Mail regulations. In the event of an insurance claim, no refunds or reshipments will be made until the insurance claim is settled.

Guarantee 100% Satisfaction Guarantee* When you buy a 6 Cap bottle

*Guarantee of a full refund (less the cost of shipping) is only applicable on the purchase of one (1) 6 capsule bottle. Customers are responsible for return shipping of used product or empty packaging to be eligible for a full refund on one 6capsule bottle. This guarantee applicable to first order only. Each customer can use 100% satisfaction guarantee refund request only one time. All other count bottles are subject to our return policy.

Exchanges:

Within 30 days upon receiving your order, at your expense, you may return any unopened product(s) for an exchange as long as the product is in resalable condition and untampered. Customers are required to contact us in order to obtain a Exchange Merchandise Authorization (EMA) before shipping any products back to our facility. Customers can obtain an EMA by either contacting us through e-mail or over the phone. We require ALL products returned to our facility to be insured with tracking and delivery confirmation. Exchanges are handled directly with customer service. Please call them to make arrangements so you are not charged the 5% restocking fee.

Returns:

Within 30 days upon receiving your order, at your expense, you may return any UNOPENED product(s), for a refund, as long as the product is in resalable condition and untampered. Customers are required to contact us in order to obtain a Return Merchandise Authorization (RMA) before reshipping any products to our facility. Customers can obtain an RMA by either contacting us through e-mail or over the phone. We require ALL returns to be insured with tracking and delivery confirmation, so that we may process your refund in a timely manner. The original shipping and handling cost for the order is NON refundable. If your order was "free shipping" your shipping charge will be calculated based on the following formula: 10% of your order total with maximum shipping charge to be £10.00. Example: If your order total was £50.00 and had free shipping then you would be refunded less the 10% of £50.00 to equal £45.00. Please note that there is a 5% re-stocking fee on all returns. Before a refund can be issued, the returned item(s) will be reviewed to ensure that the product meets the above criteria (unused and unopened). If these two conditions are not met, we reserve the right to refuse a refund. Any package returned by Royal Mail or Fedex for reasons such as unknown or insufficient address can be reshipped for £2.49 or a refund can be issued less the cost of shipping and the 5% re-stocking fee. Packages returned by international customs due to the denial of a products entry or a package left unclaimed CANNOT be reshipped and will be issued a refund less shipping and the 5% re-stocking fee. Please note that international customers are responsible for checking with local customs in regards to the allowance or entry of a product into their country, as well as customs fees/duties. We are NOT liable for any extra fees/duties your customs may require. If you wish to cancel your order and do so before we have shipped your product (before receiving your shipment email notification with shipment identification number), there is only a 5% order cancellation processing fee. ***By accessing the Site or ordering product, you acknowledge that you have read, understand and accept the Privacy Policy, Shipping Policy, and Return Policy. These agreements may be amended without notice at any time by the Company.

Privacy Policy

This Privacy Policy describes information practices for this Site and is designed to assist you in understanding how the personal information you provide to company through the Site is collected, used, and safeguarded.

Collection of Personal Information

Personal information includes information that identifies you specifically, such as your name, birthday, address, phone number, and other specifically identifying information. There are pages in the Site that require you to provide personal information for various reasons, including registration, contact forms, purchases, etc.

What information do we collect?

We collect information from you when you register on the site (where applicable), place an order, and communicate with us by email or other means (you may always visit the Site anonymously – however, when ordering or registering, we may require your name, email address, phone number, credit card information, or other information).

Correcting Information

If at any time you would like EII to update or correct your personal information or stop collecting, using, or disclosing your personal information, please contact us. EII will use reasonable efforts to remove or correct your identifiable information. Please use the contact information listed at the end of this document.

Questions?

We welcome your questions, comments, and other feedback. Please use the contact information listed at the end of this document.

Online Policy Only

This policy and the other policies listed on this Site are applicable only to information collected through our website, not to information collected by other means.

Changes

This policy and other policies listed on this site are subject to change at any time, without notice. Changes are effective immediately upon posting to the Site.

Consent

Your use of the Site or ordering via phone with a customer service rep demonstrates your acceptance of all Policies listed on the Site, and that you consent to all disputes or other legal matters being handled in the United Kingdom.

How to Contact Us You may contact us by email at info@curbburn.co.uk